Privacy Policy

1. Introduction

Happy Holidays Guest House ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Full name
• Email address
• Phone number
• Residential address (city, state, PIN code)
• Identity proof details (Aadhaar, PAN, Passport, Driving License, or Voter ID number)
• Payment information
• Booking and reservation details
• Special requests and preferences

2.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referring website addresses
• Cookies and similar tracking technologies

3. Purpose of Collection

We collect and process your personal data for the following lawful purposes:

• Processing room bookings and reservations
• Compliance with legal obligations under the Hotel and Lodging House Act and local regulations
• Verification of identity as required by law enforcement authorities
• Payment processing and transaction completion
• Sending booking confirmations and updates
• Customer service and support
• Improving our services and website functionality
• Marketing communications (with your consent)
• Fraud prevention and security

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual Necessity: To fulfill our obligations under the booking contract
• Legal Obligation: Compliance with Indian laws including maintaining guest records as per police regulations
• Consent: For marketing communications and optional services
• Legitimate Interest: To improve our services and prevent fraud

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Guest records are maintained for a minimum period as required by local police regulations and the Hotel and Lodging House Act.

6. Information Sharing and Disclosure

We may share your information with:

• Law Enforcement: When required by law or in response to valid legal requests
• Service Providers: Third-party vendors who assist in operating our website and services (payment gateways, email services)
• Business Transfers: In connection with any merger, sale, or acquisition of all or part of our business
• With Your Consent: When you explicitly authorize us to share your information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

7. Data Security

We implement reasonable security practices and procedures as mandated by the IT Act, 2000 and Rules, including:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure storage with access controls
• Regular security audits and updates
• Employee training on data protection
• Firewall and intrusion detection systems

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under the Digital Personal Data Protection Act, 2023 and other applicable laws, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Correction: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (subject to legal retention requirements)
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time
• Right to Grievance Redressal: File a complaint with our Grievance Officer
• Right to Nominate: Nominate another individual to exercise your rights in case of death or incapacity

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address your concerns:

12. International Data Transfers

Your personal data is primarily stored and processed within India. If we transfer data outside India, we ensure appropriate safeguards are in place as required by Indian data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

15. Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.